By registering, accessing, browsing, or utilizing the services provided by Lven ("Company", "Platform", "we", "us", or "our"), including but not limited to the website (lven.in), WebRTC dialer applications (web and mobile), API interfaces, AI speech-to-text and translation engines, and Customer Admin Panels, you ("Customer", "Subscriber", "Company Administrator", or "User") agree to be bound by these Terms of Service ("Terms").
2. SERVICE DESCRIPTION & SYSTEM ARCHITECTURE
Lven provides a cloud-hosted, multi-tenant artificial intelligence (AI) voice dialer, real-time regional language translation platform, and contact center engine hosted on Google Cloud Platform (GCP) infrastructure (asia-south1). Carrier routing for international destinations is strictly handled via secure Class-V Softswitches.
3. REGULATORY COMPLIANCE & TELECOM REGULATIONS
3.1 TRAI & DoT Compliance (Domestic Indian Calling)
All domestic voice traffic terminating within India (+91 country code) is strictly subject to the regulations set forth by TRAI, DoT, and the Ministry of Communications.
3.2 Strict Prohibition of Toll Bypass & +91 Security Lock
The Customer acknowledges that Indian telecommunications laws strictly prohibit "Toll Bypass"—routing domestic calls over private data networks or international gateways to bypass licensed PSTN switches. If a Customer provisions a custom international Class-V Softswitch or Bring Your Own Carrier (BYOC) trunk, any attempt to dial an Indian (+91) destination will automatically route through assigned local licensed Indian PSTN trunks.
4. TENANT SELF-SERVICE ADMINISTRATION & USER ROLES
The Platform operates on a self-service administrative hierarchy. Company Administrators manage user licenses, custom 8kHz GSM audio welcome prompts, call forwarding rules, and Frappe Open CRM integrations.
PRIVACY POLICY
Official Domain: https://lven.in | Owner & Operator: Lven
At Lven, accessible via https://lven.in, we respect your privacy and safeguard sensitive business data, personal contact details, call media, and trade secrets across Class-V Softswitch international gateways.
3. DATA CONFIDENTIALITY & CLIENT HARDENING PROTOCOLS
1. Number Masking: Agent UI renders +91 98*****123 (No raw numbers).
2. Volatile RAM Dispatch: Single lead in RAM per call; auto-purged.
3. OS Security:FLAG_SECURE blocks screenshots & clipboards.
4. Isolated Schemas: Cloud SQL PostgreSQL schema per tenant in GCP.
9. DEPARTMENTAL CONTACT DIRECTORY
Department
Email Address
Primary Scope
Technical Support
support@lven.in
Diagnostic tickets, SLA & logs
Billing & GST
billing@lven.in
Invoices, Razorpay & wallet
Enterprise Sales
sales@lven.in
Demos, rate cards & onboarding
Executive / CEO
sarath@lven.in
Regulatory, legal & governance (+91 9949977388)
TRAI & DoT TELECOM COMPLIANCE POLICY
Governing Authority: Telecom Regulatory Authority of India (TRAI) & Department of Telecommunications (DoT)
1. MANDATORY PSTN TERMINATION OVER LICENSED TIER-1 TSPS
All domestic voice traffic terminating within India (destination country code +91) originated through the Lven Platform must terminate strictly via licensed Tier-1 Telecom Service Providers (TSPs), such as Airtel Business, Tata Tele Business Services, or Sify Technologies. International traffic is routed securely via enterprise-grade Class-V Softswitches.
2. NATIONAL DO NOT CALL (NDNC) / DND REGISTRY SCRUBBING
Prior to initiating tele-calling campaigns, all customer contact lists uploaded to Lven pass through our automated TRAI Do Not Disturb (DND) / NDNC scrubbing engine. Tele-calling operations are strictly bound by TRAI mandated operational time windows (09:00 AM to 09:00 PM IST).
Indian telecommunications law strictly forbids "Toll Bypass"—routing domestic calls over private data networks or international softswitches to bypass licensed PSTN switches.
The Platform automatically enforces a +91 Security Lock: If a tenant provisions a custom Class-V Softswitch or international BYOC trunk, any call targeting an Indian (+91) destination automatically overrides the custom trunk and routes through licensed domestic PSTN trunks.
4. CUSTOMER KYC & TELEMARKETER REGISTRATION
All subscribing enterprise clients must upload valid GSTIN, PAN Card, and proof of TRAI Telemarketing Registration before toll-free DIDs or high-volume outbound trunks are activated on the Platform.
"With over 30 years of deep hands-on expertise in legacy PSTN switching, ISDN PRI trunks, enterprise FreePBX/Asterisk softswitches, Class-V Softswitch carrier routing, and modern WebRTC Google Speech AI architectures, my vision for Lven is to empower Indian businesses with secure, TRAI-compliant regional voice AI tele-calling."
Enterprise VoIP Mastery
Architected multi-tenant Asterisk & FreePBX cluster environments handling millions of concurrent voice minutes.
TRAI & Telecom Regulatory Compliance
Spearheaded carrier interconnect agreements with Airtel, Tata Tele, and Sify ensuring 100% legal PSTN compliance.
Class-V Softswitch Secure Routing
Implemented Class-V Softswitches ensuring encrypted, highly secure call routing for international voice traffic.
Google Antigravity Regional Voice AI Engine
Next-Gen Regional Voice AI Tele-Calling Platform for Enterprise Sales & Support
Automate regional tele-calling in Hindi, Telugu, Tamil, Marathi, and 120+ Indian dialects. Powered by Google Speech-to-Text v2, Gemini 1.5 Flash, Airtel domestic 1800 trunks, and Class-V Softswitch secure international routing.
Enterprise Pipeline
System User Process Flow & Telephony Architecture
1WebRTC Call Initiation
Agents dial via browser numeric pad using FreePBX PJSIP WSS (Port 8089).
2TRAI DND & AudioSocket Scrubber
Scrubs NDNC blocklists and pauses GCP STT after 15s of silence to eliminate cost loops.
3Google AI Speech Translation
Google Speech-to-Text v2 + Gemini 1.5 Flash translates 120+ Indian dialects in real-time.
4Tier-1 Domestic PSTN Interconnect
Forced Airtel Business / Tata Tele domestic PSTN & Class-V Softswitch International BYOC.
Contact Sales & Engineering
Dispatches lead email alert directly to sarath@lven.in
Subscription Plans (Razorpay Checkout)
₹1,499 / mo
₹2,499 / mo
₹3,999 / mo
Lven Razorpay Enterprise Gateway
Secured by Razorpay Software Pvt Ltd • GST Tax Invoice
Subscription PackageGrowth Package
Base Plan Fee₹2,499.00
GST (18% Statutory Tax)₹449.82
Total Amount Payable₹2,948.82
Official Merchant: Lven AI Voice Solutions Pvt Ltd • CEO Contact: sarath@lven.in
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Firebase Identity Verification Protocol
Verified automatically via Firebase Auth passwordless state assertion. No SMS OTP wait or delays required.